Shipping & Return Policy

Shipping Information

1. Processing Time
   Orders typically ship within 1-3 business days (excluding weekends/holidays). You’ll receive tracking information via email once your order ships.
2. Shipping Options
   We offer:

• Standard Shipping (3-7 business days)
• Expedited Shipping (2-3 business days)
• Free Shipping on orders over $75 (domestic)

3. International Shipping

• Available to select countries
• Customs/duties are customer’s responsibility
• Delivery times vary by destination

4. Order Tracking
   Track your package:
5. Use the tracking link in your shipping confirmation email
6. Log in to your account at thewoodenducks.com
7. Contact us through our website for assistance
8. Shipping Issues
   For lost/damaged packages:

• Contact us within 14 days of shipment
• Provide order details and photos if damaged
• We’ll work with carriers to resolve

Return Policy

1. Return Window

• 30 days from delivery date for most items
• Holiday purchases: January 31st return deadline

2. Return Requirements
   Items must be:

• Unused/unworn with tags attached
• In original packaging
• Accompanied by receipt/proof of purchase

3. How to Return
   Simple 3-step process:
4. Visit thewoodenducks.com/returns
5. Complete the return form
6. Ship items back with included label
7. Refund Processing

• Allow 5-7 business days after we receive return
• Refund issued to original payment method
• Original shipping costs non-refundable

5. Exchanges
   Currently offer refunds only. For exchanges:
6. Return original item
7. Place new order at thewoodenducks.com
8. Non-Returnable Items

• Final sale items (marked as such)
• Personalized/custom products
• Gift cards

7. Damaged/Defective Items
   Contact us within 7 days to arrange replacement/refund. Photos of damage required.