Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Most orders ship within 1-3 business days. Delivery times vary by location:
- Domestic: 3-7 business days
- International: 7-21 business days
Track your order at thewoodenducks.com
Do you offer international shipping?
Yes! We ship to most countries. Customs fees may apply and are the customer’s responsibility.
What shipping carriers do you use?
We work with trusted carriers including USPS, FedEx, and DHL depending on your location.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days for unused items with tags. Start your return at thewoodenducks.com/returns
How do I exchange an item?
We currently process refunds only. To exchange:
- Return the original item
- Place a new order at thewoodenducks.com
Products
Are your products authentic British imports?
Absolutely! We source directly from UK manufacturers and suppliers.
How do I choose the right size?
Each product page has detailed size charts. When in doubt, contact us through thewoodenducks.com for sizing advice.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are securely processed.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and never store your full payment details.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page at thewoodenducks.com and follow the instructions.
Why isn’t my discount code working?
Some restrictions may apply. Check the terms of your promo code or contact us through the website.
Miscellaneous
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personal message.
Can I cancel or modify my order?
Contact us immediately through thewoodenducks.com. We’ll try to accommodate if your order hasn’t shipped.
Do you have physical stores?
We’re currently online only at thewoodenducks.com
How can I contact customer service?
For fastest service, use the contact form at thewoodenducks.com. We typically respond within 24 hours.